Privacy Policy

Last updated: 25 July 2025

TrueNorth Injury Management (ABN: 74480860303) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose personal information in the course of delivering injury management and return-to-work coordination services.

We may collect and hold the following types of personal information:

• Name, date of birth, and contact details
   
• Medical and health-related information (with consent)
   
• Employment and workplace injury details
   
• Information from treating healthcare providers
   
• Information related to your return-to-work progress
   
• Billing and payment information (if applicable)
   

We only collect sensitive information (e.g. health or psychological records) with your explicit consent, unless otherwise required or authorized by law.

We may collect information:

• Directly from you (e.g. via phone, email, intake forms, consultations)
   
• From employers, insurers, or GPs with your consent
   
• Through referrals from healthcare providers
   
• From publicly available sources when appropriate
   

All data collection will be done in a lawful, transparent, and fair manner.

Your personal information is used to:

• Assess, plan and coordinate your recovery and return to work
   
• Liaise with treating professionals, employers, and insurers
   
• Develop functional or workplace assessments
   
• Comply with legal, insurance, or workplace safety obligations
   
• Improve our services and client support
   

We will only use your personal information for the purposes for which it was collected, or as otherwise permitted or required by law.

We may disclose personal information to:

• Treating healthcare providers
   
• Employers or nominated workplace contacts
   
• Insurers or case managers
   
• Legal or regulatory bodies (where required)
   

We will not sell, rent or trade your personal information under any circumstances.

We take all reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

• Secure electronic record storage
   
• Password-protected systems
   
• Physical security of office files
   
• Staff confidentiality procedures
   

You have the right to access your personal information held by us, and to request corrections if it is inaccurate, outdated, or incomplete. Please contact us in writing using the details below.

If you believe we have breached your privacy rights, please contact us. We take privacy concerns seriously and will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

TrueNorth Injury Management
Email: support@truenorthinjurymanagement.com.au
ABN: 74 480 860 303